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Workplace Relations Seminar: Common issues when investigating workplace complaints

Unfortunately, managing complaints by employees – whether about bullying, discrimination, sexual harassment or something else – is now an everyday part of life for management.


Investigating complaints can be very tricky, regardless of the number of complaints you have dealt with or the size of your HR team.  Every complaint turns on its facts, and the circumstances that led to it being made, and managers need to know how to adapt accordingly.

A poor process, or bad outcomes, can result in significant delays and cost for employers, as well as significant stress for the employees involved.  It also often leads to proceedings in the Fair Work Commission.

In this seminar we will cover:

  • Starting on the right foot when receiving a workplace complaint.
  • Choosing the right investigation process, and deciding when to conduct an internal investigation and when to rely on an external investigator.
  • Providing procedural fairness.
  • Making appropriate findings of fact, and separating the findings from the outcomes that follow.
  • Deciding on appropriate outcomes, and delivering bad news.


Seminar Details

Wednesday 11 October 2017

8.00am - 10.00am

  • 8.00am registration and light breakfast
  • 8:30am start
  • 9:30am questions 

Russell Kennedy, Level 12, 469 La Trobe Street Melbourne

Register here by Wednesday 4 October 2017.

This seminar is free to attend, but bookings are essential.

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