The importance of having a properly signed resident agreement is often overlooked by aged care providers.
Providers contacted by the Aged Care Complaints Commissioner should not automatically assume the Commissioner has jurisdiction to investigate every complaint.
The Victorian Parliament’s Legal and Social Issues Committee has commenced a major inquiry into the operation and regulation of the retirement housing sector.
Aged care providers should be aware that from 12 November 2016, the provisions in the Australian Consumer Law regarding “unfair terms” will apply to some supplier contracts. This will have implications for residential and home care providers contracting with smaller suppliers particularly in home care where providers will be dealing with an increasing number of brokered service providers.
The Full Court of the Federal Court has made a number of comments about the poor quality of the ACFI documents in a decision handed down on 23 August concerning an appeal from the Administrative Appeals Tribunal.